Shipping Policy

At Cre8ive Printers, many of our products are made or printed to order. Please read the information below before placing your order.

Production and Processing Times

Production times vary depending on the product, size, quantity and whether artwork approval is required. The estimated production time for each item is displayed on the relevant product page.

Please note that production time is separate from delivery time.

Where an artwork check or proof is included, production will begin only after the artwork has been approved. Delays in approving artwork or supplying print-ready files may affect the estimated dispatch date.

Working days are Monday to Friday, excluding UK bank holidays.

Shipping Costs

Available delivery services and shipping charges are calculated and displayed at checkout. Shipping costs may vary depending on the size, weight, quantity and delivery address of the order.

Large, fragile or oversized items may require a specialist courier service and may arrive separately from other products in the same order.

Estimated Delivery Times

The estimated delivery time shown at checkout begins after your order has been produced and dispatched.

Delivery dates are estimates unless a specifically guaranteed delivery service has been confirmed. Courier delays caused by severe weather, transport disruption, peak periods or other circumstances outside our reasonable control may occasionally occur.

If your order is required for a specific event or deadline, please contact us before ordering so that we can confirm whether the required date is achievable.

Order Tracking

Where tracking is available, tracking information will be sent to the email address provided with your order after dispatch. Tracking information may take several hours to become active.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after production or dispatch has begun. Additional delivery charges may apply if an order is returned to us because the address supplied was incorrect, incomplete or the delivery was not collected.

Multiple Parcels

Orders containing different product types, large quantities or oversized products may be dispatched in more than one parcel. Parcels may arrive at different times, even when dispatched together.

Delayed or Missing Deliveries

If your tracking information has not updated or your order has not arrived within the expected timeframe, please contact us. We will investigate the shipment with the courier and work with you to resolve the issue.

Please do not contact the courier as your only course of action, as we may need to raise the investigation or claim directly.

Damaged Deliveries

Please inspect your order as soon as it arrives. If it has been damaged during delivery, contact us as soon as possible, ideally within 48 hours, and provide:

• Your order number
• Photographs of the damaged product
• Photographs of the external packaging
• A photograph of the shipping label

Please retain the product and packaging while the issue is being investigated. We will arrange an appropriate resolution in accordance with your statutory rights.

Returns

Shipping-related issues and returns are handled in accordance with our Refund and Returns Policy. Personalised or custom-made products may have different cancellation and return conditions, but this does not affect your statutory rights where an item is faulty, damaged or not as described.

Contact Us

If you have any questions about production, dispatch or delivery, please contact us through our Contact page and include your order number where applicable.