Return and Refund Policy

At Cre8ive Printers, many of our products are printed, personalised or manufactured to the customer’s specifications. This policy explains your cancellation, return and refund rights.

Nothing in this policy affects your statutory rights under UK consumer law.

Order Cancellations

If you need to cancel or change an order, please contact us immediately at info@cre8iveprinter.co.uk.

Standard products may be cancelled before dispatch, subject to the cancellation rights explained below.

Personalised or custom-made orders may enter production shortly after payment or artwork approval. Once production has started, we cannot normally cancel or change the order. If we agree to a cancellation after work has begun, we may deduct reasonable costs already incurred for artwork, labour or materials.

Personalised and Custom-Made Products

The statutory change-of-mind cancellation right does not normally apply to products made to your specifications or clearly personalised.

This includes products featuring:

• Customer-supplied artwork or photographs;
• Names, dates, logos or custom wording;
• Custom dimensions, colours or finishing;
• Approved artwork proofs;
• Designs created specifically for the customer.

These products cannot normally be returned simply because you have changed your mind, ordered the wrong size or no longer require the product.

This restriction does not apply where the product is faulty, damaged, not as described or does not reasonably match the approved artwork.

Standard and Non-Personalised Products

If you are purchasing as a consumer, you may cancel an order for a standard, non-personalised product by notifying us within 14 calendar days of receiving it.

After notifying us, you must return the product within a further 14 days.

The product should be returned in its original condition and packaged securely. You may inspect the product as you would in a physical shop, but we may make a reasonable deduction if unnecessary handling has reduced its value.

The customer is responsible for the cost of returning a non-faulty product following a change of mind. We recommend using a tracked and insured delivery service, as the product remains your responsibility until it reaches us.

These change-of-mind rights apply to consumers. Orders placed wholly for business purposes are subject to any separate written agreement made with us.

Products That Cannot Be Returned for Change of Mind

We cannot accept change-of-mind returns for:

• Personalised or custom-made products;
• Products manufactured using customer-supplied artwork;
• Custom-size products;
• Products that have been installed, applied, altered or cut by the customer where this has reduced their value;
• Products damaged through incorrect handling, installation, storage or use.

These exclusions do not affect your rights where a product was faulty when supplied.

Artwork Approval and Customer-Supplied Errors

Where an artwork proof is provided, you are responsible for checking spelling, names, dates, telephone numbers, dimensions, colours, positioning and other design details before approval.

We cannot normally provide a refund or free replacement for errors that were present in customer-supplied artwork or an approved proof.

However, if the finished product differs materially from the approved proof or contains a production error made by us, please contact us so we can arrange an appropriate resolution.

Small differences between colours displayed on a screen and the final printed product are possible because screens, printers and materials reproduce colours differently. Reasonable colour variation is not normally considered a fault unless the product materially differs from its description or approved artwork.

Faulty, Incorrect or Damaged Products

If your order arrives faulty, incorrect, damaged or materially different from its description, please contact us as soon as possible.

For delivery damage, please notify us promptly, ideally within 48 hours, to help us raise a courier claim. This requested timeframe does not limit your statutory rights.

Please provide:

• Your full name and order number;
• A description of the problem;
• Clear photographs of the complete product;
• Close-up photographs showing the fault or damage;
• Photographs of the external packaging;
• A photograph of the courier label.

Please keep the product and all packaging until we have completed our investigation.

Depending on the circumstances and your legal rights, we may offer a repair, replacement, reprint, price reduction or refund.

Where we confirm that an item is faulty or was supplied incorrectly, we will cover reasonable return costs or provide return instructions.

Installation and Use

Please inspect products before installing, applying, drilling, cutting or modifying them.

If you discover an obvious problem, contact us before installation. Continuing to install or alter a visibly incorrect product may affect the available remedy where the installation causes additional damage or makes the original issue more difficult to assess.

We are not responsible for damage caused by incorrect installation, unsuitable fixings or surfaces, misuse, improper storage or failure to follow supplied instructions. This does not affect your rights where the product itself was defective.

How to Make a Return

Before returning an item, please contact us at info@cre8iveprinter.co.uk with your order number and reason for return. We will confirm the return instructions.

Unless otherwise agreed, returns should be sent to:

Cre8ive Printers
Unit 289E Talbot Road
Stretford, Manchester
M32 0YA
United Kingdom

Please package the product securely. We cannot accept responsibility for damage caused by inadequate return packaging.

Do not send returns to our registered office unless we specifically instruct you to do so.

Refunds

Once a return has been received and inspected, we will notify you of the outcome.

Approved refunds will be made to the original payment method. We will process the refund without undue delay and, where the statutory cancellation right applies, no later than 14 days after:

• We receive the returned product; or
• You provide satisfactory evidence that the product has been returned,

whichever occurs first.

For eligible change-of-mind cancellations, the refund will include the price paid and the cost of our least expensive standard delivery option. Additional amounts paid for express, timed or premium delivery are not refundable beyond the standard delivery cost.

The original delivery charge and reasonable return costs will be refunded where the product is confirmed to be faulty or incorrectly supplied.

After we issue a refund, your bank or payment provider may require additional processing time before the funds appear in your account.

Exchanges

We do not offer automatic exchanges. Where appropriate, we may arrange a replacement or reprint. For a non-faulty standard product, you may need to return the original item and place a new order.

Orders Cancelled by Us

If we cannot fulfil an accepted order because of material availability, a technical problem, an obvious pricing error or another legitimate reason, we will contact you.

If no suitable alternative is agreed, we will cancel the affected item and issue a full refund for it, including any applicable delivery charge.

Model Cancellation Form

You may use the following form to cancel an eligible standard, non-personalised order, although you are not required to use it:

To: Cre8ive Printers, Unit 289E Talbot Road, Stretford, Manchester, M32 0YA, United Kingdom
Email: info@cre8iveprinter.co.uk

I hereby give notice that I cancel my contract for the purchase of the following goods:

Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:

Contact Us

For cancellations, returns or refund enquiries:

Cre8ive Printers
Email: info@cre8iveprinter.co.uk
Telephone: 0161 532 7799
Address: Unit 289E Talbot Road, Stretford, Manchester, M32 0YA, United Kingdom